• PETKU will only receive refund items 7 days from the date you receive the order.

  • If you wish to return an item, please send us the information along with a photograph of the item you received to our email and state your order reference number in the message. We will respond to your inquiry within 24 hours.

  • Please do not send any returned item to us until you have received an instruction and Return Number from us. We cannot accept any returns without a Return Number.

  • Items that are not eligible for returns are clothing, grooming products, supplements and food products. We try to take good care of packing your items so that they won't get damaged in transit. If, for whatever reason, they are damaged or faulty, kindly let us know within 7 days of receiving them in the mail. We will arrange for the return and replacement process for the damaged or faulty item.