“Customer satisfaction is our priority”, PETKU TEAMReturns
We offer a simple and convenient way to return all or part of your order.
1
If you wish to return an item, you must first contact us through either Email or WhatsApp.
Please provide the following information:
- The Order Reference Number
- Details of the item(s) you are returning
- Reason(s) why you wish to return the item(s)
- If the item is damaged or incorrect please also provide photos.
2
The Petku Team will be in touch within 24 hours of receiving your inquiry. You may be asked to provide additional information or photos of any damaged items.
3
Once your return has been approved, you will be given a Return Number. We will not accept any returned items without an approved Return Number.
4
We will advise you on how best to return your items to us.
5
If a refund is due, we will arrange this upon receiving the returned item(s).
FAQs
- Can I return items that have been opened and used?
- How many days do I have to return my items?
- Can I just mail you the unwanted items?
- What items are not eligible for returns?
- The items I received were damaged or faulty, can I get a replacement or refund?
- What if I was sent an incorrect item?
- Do items need to be in original packaging?
- Do I need to pay for shipping to return the item?
- When and how will I receive my refund?
