Returns

We offer a simple and convenient way to return all or part of your order.

1

If you wish to return an item, you must first contact us through either Email or WhatsApp.

Please provide the following information:

  • The Order Reference Number
  • Details of the item(s) you are returning
  • Reason(s) why you wish to return the item(s)
  • If the item is damaged or incorrect please also provide photos.
2

The Petku Team will be in touch within 24 hours of receiving your inquiry. You may be asked to provide additional information or photos of any damaged items.

3

Once your return has been approved, you will be given a Return Number. We will not accept any returned items without an approved Return Number.

4

We will advise you on how best to return your items to us.

5

If a refund is due, we will arrange this upon receiving the returned item(s).


FAQs